Important information regarding your Airport Reservation

MAJESTY TRANSPORTATION

RESERVATION DISCLAIMER

A. MEETING THE DRIVER: Upon arrival at the Greater Pittsburgh Airport, please go to the Baggage Claim level and meet the driver in front of the Hertz Rent-A-Car counter. The driver will be standing there with a purple sign displaying the company name “Majesty” on it and the passenger’s last name underneath. It is very important for the passenger to meet the driver before claiming any checked-in luggage.

B. IF THE DRIVER IS NOT PRESENT: Please CALL our office at 1-888-546-6048 for the update on your driver.

C. WAIT TIME: (Applies only to Share Ride Van service passengers)

Due to the nature of a share ride service, there may be a wait time at the airport. There is a possibility of up to one hour wait AFTER your flight has arrived. Arrival times are documented within our office and the exact arrival times can be found on any of the airlines’ website. In the event that bad weather or unforeseen circumstances prevent a flight from landing, we will not be held responsible if the wait time exceeds one hour.

D. DELAYED FLIGHT: (Applies only to Share Ride Van service passengers)

If a flight is delayed more than 30 minutes from its actual scheduled arrival time, you must contact our office to inform us if you are still on the flight. Depending on the drop off location our shuttle services end between 7:00 PM and 8:30PM. End times vary by destination.

E. CHANGE OF DEPARTURE TIME: (Applies only to Share Ride Van service passengers)

There is a possibility that we may need to change your pickup time. In the event that a change is necessary, we will contact you at the phone number we have on file and inform you of the change. All changes to scheduled departure times are based upon each of the passengers’ scheduled airline departure times. We do not base the departure time on the order in which we received the reservation.

NOTE: Majesty Transportation has a voice mail system that answers all phone calls after office hours (our office is open Monday-Friday 8:00 AM-5:00 PM), weekends, and holidays. If passengers need to contact the office, please leave a message and whomever is on call will return the call as soon as possible.

Smoking is not permitted in any of our vehicles either by passenger or driver.

In order to be guaranteed a reservation, all reservations must be received by 3:00PM EST and confirmed by our office, Monday through Friday. Service is available 7 days a week, excluding holidays. Our start and end time may differ on the weekends (Saturday and Sunday) and service is subject to availability.

F. If you have placed a reservation using our Private Sedan Service, the following rules apply:

· We require a 24 hour cancellation (48 hours for Private Van) prior to your scheduled pick up time (arrival or departure) in order to receive a refund or a no charge. Any cancellations that occur less than twenty four hours prior to your scheduled pick up time will be subject to a full charge. Corporate accounts and group sales are subject to flexibility.

· If your flight is delayed and we are unable to accommodate your reservation because one of the following applies: 1.) your flight has arrived past our service cut off time, or 2.) your delayed flight is requiring us to make other modifications to our schedule and thus our driver is no longer available, then if you have prepaid your transfer on a credit card we will refund 50% of the total cost of that trip within 30 days

G. If you placed a reservation using our Share Ride Van Service, the following rules apply:

· On Departures going to Airport, your pickup time is subject to change, our reservation agent will call you with any schedule change the day before 3:00PM. For schedule changes on Saturday, Sunday, or Monday, our office will contact you on the preceding Friday. We do not call to confirm reservations, we only call to change pickup times.

· To be guaranteed a reservation, it is highly recommended that you call at least 48 hours in advance. If you call less than 48 hours, we will do our best accommodate your reservation, but there may the possibility that we will be unable to meet your request. During peak travel seasons, i.e. Christmas, Easter, Thanksgiving, we recommend at least 72 hours in advance.

· You may be sharing the ride with other passengers which would require you to make stops along the route to your destination. If you are sharing the ride with other passengers, our goal will be to accommodate all the passengers in the vehicle and their flight times. Our schedule pick up changes are based upon flight times, not upon the date a reservation is placed with our office.

· Meet our driver in front of the HERTZ rental car counter. We are not affiliated with Hertz.

· If you do not see our driver, please call our office at 1-888-546-6048 from any pay phone at the Airport

· Call our office if your flight is delayed more than 30 minutes or if your flight has been cancelled. If your flight is cancelled and you do not call, you will be deleted from the schedule and transportation may not be available.

· If your flight is delayed and we are unable to accommodate your reservation because one of the following applies: 1.) your flight has arrived past our service cut off time, or 2.) our service needs to leave the airport because other customers have already waited well past a time of convenience , or 3.) your delayed flight is requiring us to make other modifications to our schedule and thus our driver is no longer available, then if you have prepaid your transfer on a credit card we will refund 50% of the total cost of that trip within 30 days

· There is a possibility of wait at the Airport. The wait may up to one hour.

· To be issued a full refund less 7% processing fee on prepaid charged trips, you must cancel 24 hours prior to your scheduled reservation pickup time.

· For flights arriving before 7:00 AM, or otherwise considered a Red Eye Flight, there is a possible wait

until 8:00 AM. If you do not see a driver, you may call for a driver update after 7:00 AM (if during

normal operating hours)

H. Credit Card Refund Policy for Private Vehicle or Share Ride Van Service

Any prepaid charged trip is subject to a 7% processing fee that will be deducted from the total charged amount unless otherwise stated. Any refund that is required will be issued within thirty (30) days.

I. Checking on your arrival flight

We use the airline websites via the Internet to check on flight arrivals for our clients. We are not responsible or we will not be held liable for information provided incorrectly by the airline or by the passenger. We can only use the information provided to us at the time by the airline, however we will do our best to verify, but the online information being provided is our verification.

J. Replacement Vehicle

In the event of mechanical failure of your reserved vehicle, an act of God, or an otherwise negative event that includes, but not limited to traffic congestion or inclement weather that we are forced to substitute a vehicle of equal capacity, we will not be held liable for failing to provide the vehicle reserved at the time of the reservation. We will do our very best to inform you of any impeding circumstances that may result in a substitute vehicle being provided, however we will not be held liable for failing to communicate to our passenger (s) prior to your scheduled reservation time. We do reserve the right to make any and all adjustments to replacing a vehicle without notice to the Client. If it becomes necessary to substitute a vehicle, then it is our right and privilege to make a financial adjustment to your the total cost of your transfer.

K. Traveling with non authorized drivers or companies

No driver employed by Majesty is permitted to offer to transport you on their own personal time using their own personal vehicle. If a driver offers to transport you from any two points for any reason, this driver is breaking the law, and we ask that you report him or her immediately to our office. If a driver offers to transport you for no compensation, he or she is violating our company policy and will be subject to immediate termination.

No individual or company is permitted to transport persons for compensation in the Commonwealth of Pennsylvania without first obtaining a license from the Pennsylvania Public Utility Commission.

If a client decides to be transported with an individual or company who is not licensed by the PA PUC, which also includes Majesty drivers transporting in their own personal vehicles with or without compensation, the client is assuming full liability and risk in the event of an accident or incident.

For complete assurance and protection, all reservations must be prearranged and dispatched through our office.

We appreciate your business and look forward to continuing to service all of your transportation needs.

L. Schedule Delays due to acts of God, mechanical failure, traffic congestion or inclement weather

If our drivers are running behind schedule, we will contact you by phone with any of the numbers we have on file for you regarding the delay in arriving at your pickup location (airport or otherwise) due to circumstances beyond our control that involves, but not limited to acts of God, mechanical failure, traffic congestion, or inclement weather. We will make every effort to reach your pickup point within a reasonable amount of time, however we will not be held liable for circumstances listed herein.

For departures to the Airport (Private Vehicle or Share Ride Service)

If it is determined that a schedule delay due to one of the impeding circumstances listed herein will cause you to miss your scheduled flight time, we will refund the entire amount of transfer, if it is prepaid on a credit card. The 7% processing fee does not apply within these circumstances.

For departures to the Airport: Passenger Cancellation (Private Vehicle or Share Ride Service)

If you cancel your reservation at the time of our contact with you and it is determined by our office that you will have sufficient time to make your scheduled departure time, then a 50% refund of the total amount charged for that specific transfer will be issued, if it is prepaid on a credit card, within thirty (30) days.

M. Use of Sedans with our Share Ride Service

From time to time, passengers using our share ride van service may be transported in a luxury sedan. This option is at the sole discretion of Majesty Transportation. We have no obligation to continuously provide a luxury sedan for your share ride reservations in the future. It is our right and privilege to provide a vehicle, sedan or van, to accommodate your airport transfer.

N. Private Vehicle Reservations

Our company maintains a diversified fleet of vehicles that utilizes SUV's, Sedans, and Vans. When a passenger schedules with our company requesting a private vehicle, it is at our discretion on the type of vehicle we use to accommodate the reservation. We will do our very best to provide a sedan or a luxury SUV for your trip, but it is not guaranteed.

O. Inclement Weather

We will do our best to accommodate our reservations in snowy and icy conditions, but circumstances beyond our control may force us to operate on limited schedules, offer share riding to our customers, and/or to suspend our operations. On days that the weather produces adverse conditions on travel ways that include, but not limited to, risky, unsafe, and impassable, we will suspend services without delay until the roads become less dangerous. If this occurs, we will notify you immediately and possibly offer alternative arrangements or even recommend that you cancel or suspend your trip.

We will not put our passengers or drivers in harm’s way in the event of impassable roads. We provide to you professional and safe drivers and we are experienced in driving with inclement weather, but in conditions that the weather produces impassable roads, our drivers and other drivers on the road will never have enough experience.

If a client has prepaid on a credit card and if we suspend our operations due to inclement weather and you are unable to accommodate our suspended or altered service by A.) changing your flight time, B.) meeting us at a new pickup location or being transported to a new destination, or C.) if you feel you are unable to wait for our company to reinstate operations, then we will refund 50% of the charged trip amount within 30 days.

P. Adult and Child Required Restraints

· Passengers over 13 years of age are not permitted in the front seat of a vehicle without being safely buckled in a seat belt.

· Passengers under 12 years of age are not permitted to ride in the front seat of the vehicle.

· Passengers over 18 years of age are not required to wear a safety belt while riding in the rear seat, however it is strongly recommended. Passengers 17 years of age and under must be secured in a seat belt while riding in the rear seat.

· Passengers from birth to age 4 must be secured in an approved car seat in the rear seat. It is the adult passengers responsibility to properly secure the car seat with our seat belt system; our drivers are not permitted to secure or assist the fastening of the belt system to the car seat.

· Passengers from 4 to 8 years of age must be secured in a seat belt and an appropriate child booster seat in the rear seat. It is the adult passengers responsibility to properly secure the child booster seat with our seat belt system; our drivers are not permitted to secure or assist the fastening of the belt system to the booster. Passengers under 8 years of age and over 4’9” and weighing more than 80LBS are exempt from this booster seat rule.

We can provide child booster seats and car seats designed for passengers 1 years of age or older at an additional cost. Adults must provide car seats designed for passengers from birth to age 1.